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Customer Service / Contact Us

Desperate Enterprises, Inc.
6831 Ridge Rd. Wadsworth, OH 44281 USA

Postal Address:
P.O.Box 604, Sharon Center, OH 44274 USA

(800) 732-4859 (330)239-0500 FAX (330) 239-0600

Hours: 8:00AM to 5:00PM Mon-Fri Eastern Time

NEW CUSTOMERS :
You will be prompted to register once you have filled your cart and begin the checkout process.
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SHIPPING:
Standard FEDEX ground is free within the contiguous US. Orders weighing less than 10 pounds will ship via Federal Exress SmartPost.  Alaska orders are sent with no shipping charge from Ohio to Seattle, customer pays additional shipping amount for shipping from Seattle to Alaska. Hawaiian orders are sent with no shipping charge from Ohio to Los Angeles, customer pays additional shipping amount for shipping from Los Angeles to Hawaii.

  • Standard turnaround time is 1-2 business days.  This time will become longer (4-5 business days) during the holiday season from October through December.
  • Orders are shipped on a first come, first served basis.  If you require a Rush shipment, please call 800-732-4859 for additional charges and approximate shipping time.
DROP SHIPPING:
Drop shipping is available, but each order will be handled independently from others when factoring quantity price discounts. If you have any further questions, please feel free to contact us via email questions@desperate.com


PAYMENT OPTIONS:
  • Visa, Mastercard, American Express and Discover credit cards
  • Personal check mailed in with your order
  • Wire Transfers
PLACING ORDERS :
  • Phone orders at 800-732-4859
  • Mail order to: PO BOX 604, Sharon Center OH 44274

RETURNS / EXCHANGES / INACCURACIES : All damaged product and/or shortages MUST be reported within 10 days upon receipt of your order. "Damaged product" refers to scratches or bent items that may have occurred during shipping. We do not accept returns for faded products. Our products are designed for Interior Wall Decor and not for outdoor use. Please inspect your order carefully prior to discarding any packing material.  If a return or exchange needs to be made, please contact us prior to returning the merchandise for proper instructions.  Returns are subject to a 15% restocking fee.

PRIVACY NOTICE


This privacy notice discloses the privacy practices for www.desperate.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access and shopping experience. For instance, we use a cookie to assign a random number or your computer to enable us to track your cart contents when you are shopping on our site. No other personal information is stored in this cookie file.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-732-4859 or via email.





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1-800-732-4859   Fax (330) 239-0600   Email Us. questions@desperate.com

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